Spa Etiquette/FAQ

To ensure you’re as comfortable as possible before your treatment, we encourage you to look over our list of commonly asked questions. If you have any other questions please contact us at You may also call us at 281.286.7700 (Clear Lake) or 281.930.1734 (Deer Park).

Scheduling an Appointment

What do I need when scheduling an appointment?

Any major credit card number is required at the time reservations are made.

What if I am late for my appointment?

Running late will simply limit the time of your treatment; we will always do our best to accommodate you. However, we value every client’s time so we will need to end on time so the next guest will not be delayed. The full value of your treatment will be charged.

What if I need to cancel my scheduled appointment?

If you must reschedule or cancel your appointment, please notify the spa at least four hours in advance to avoid being charged 50% of your service total. Cancellations of packages or private parties require one week’s notice. Groups are subject to a two-week cancellation policy. Please see the Group Coordinator for additional information.

Prior to Arrival

What time shall I arrive?

To enhance your spa experience, we ask that you arrive 15 minutes before your scheduled treatment. This will allow time to relax prior to your treatment and fill out any required paperwork.

Do I shave before my treatment?

Shaving is not recommended prior to service unless you use an electric shaver. If you choose to shave, please do so at least six to eight hours before your appointment.  Avoid any physical activity that will cause excessive heat or perspiration following the service.

 Is there anything I should do before a waxing service?

To achieve a longer lasting result the body hair must be at least ¼ inch long for effective removal. This is normally equivalent to one week of hair growth. Avoid prolonged sun exposure for 24 hours before or after waxing.

Spa Services

Do you have to be a certain age to enjoy spa treatments?

Guests under 16 years of age are not eligible for body treatments and massages. Guests 12-17 years of age may have facials, with parent or legal guardian consent. Guests under 8 years of under are eligible for manicures and pedicures but must be accompanied by a parent or legal guardian

Are gift cards available from the spa?

Gift cards may be purchased online, over the phone and in the spa. You may purchase gift cards for a specific dollar amount. Spa gift cards can be used toward services or retail products in our boutique. [Link to 4.0 Gift Cards]

Upon Arrival

What should I wear for massage or body treatments?

Although, massage or body treatments are enjoyed without clothing, during all treatments, the body is fully draped, except for the area being worked on. Your comfort is most important so please feel free to wear whatever feels comfortable to you. Disposable underwear are available upon request. If you purchased a spa package, terry cloth robe and towel will be provided. Bathing suits are required for men receiving body treatments.

What about my comfort?

Scheduling a pre-treatment consultation at the time of your reservation could be beneficial to address any concerns regarding your comfort. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please tell your therapist immediately.

Do you have a waiting area?

Guests are encouraged to relax before or after their treatments in our relaxation room. We offer a variety of complementary beverages including wine.

How do I pay?

We accept all major credit cards, cash, gift cards or checks.

Is gratuity included?

Gratuity is not included, but we ask that you appropriately acknowledge exceptional service.

What major credit cards do you except?

We accept all major credit cards.

Health Questions

What if I have special health concerns?

When making reservations, please notify the agent if you have high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant (there are a few services that should be avoided during pregnancy, specifically in the first trimester, but many that can be enjoyed).